Abstract:
Oakland Community College employs Critical Success Factors to monitor institutional
performance across all spectrums of the College. Critical Success Factors represent broad
categories of College activity in which College faculty and staff have determined success is
essential if the institution is to attain its Vision. In order to gauge the College's performance
in each of the Critical Success Factor areas, indices have been established which represent
diverse aspects of each Success Factor. These indices are in turn comprised of 153 indicators.
Indicators are specific measures that assess various components of each index.
